Strenqo Terms of Service

1. Acceptance of the Terms

Use of the Strenqo application (“the app”, “the service”) implies full acceptance of these Terms of Service and the related Privacy Policy. If you do not accept the Terms, do not use the service.

These Terms are entered into between you (“User”) and:

• Andreas Mondo (sole proprietorship) — registered office at Via Pianezza 16, 10040 Givoletto (TO), Italy — VAT IT13352600012 — Tax code MNDNRS05B17L219J — PEC andreasmondo@ultracert.it — email strenqo-support@strenqo.eu (hereinafter also “the controller”)

2. Service description

Strenqo is a fitness, nutrition, progress tracking and AI-assisted coaching application. Features include:

• Logging of workout sessions (strength, cardio, sport)
• Tracking of nutrition, calories, macronutrients and hydration
• Body check-in (weight, photos, measurements)
• Personal Records and trend analysis
• Wearable integration: on-device (Apple HealthKit, Google Health Connect, BLE HR devices) and OAuth-based cloud platforms such as Whoop and Oura (and future compatible providers including Garmin Connect — see Privacy Policy §4.A and Subprocessor list §3 for the complete list)
• AI Coach (chat) and automated generation of workout/nutrition plans (Pro users only)
• Food search via text or barcode
• In-app data export and account deletion

Feature availability may vary by platform, country, connected provider, subscription tier and technical compatibility.

3. Account and user responsibility

• You are responsible for the accuracy of the data entered in your account.
• You are responsible for the confidentiality of your access credentials.
• You may not share your account in a way that violates the law, these Terms or app store rules.
• You may not create an account with false statements about your age or identity.

4. Minimum age

Use of Strenqo is reserved to persons who have reached the minimum age of digital consent applicable in their country of residence. See §10 of the Privacy Policy for the applied thresholds.

5. Fitness and medical disclaimer

For disclaimers specific to the non-medical nature of the service, the AI Coach and health data, see the Health Disclaimer, which forms an integral part of these Terms.

In summary: Strenqo is not a medical device, does not replace professional medical consultation and its suggestions do not constitute diagnosis or treatment.

6. AI features

Artificial intelligence features (AI Coach, plan generation, food photo analysis) may produce incomplete, generalised or wrong results. You are responsible for the use you make of AI-generated suggestions. Suggestions do not constitute medical/nutritional diagnosis or prescription and do not produce legal effects or similarly significant effects under Art. 22 GDPR.

When the “AI data consent” toggle (Profile → Support, privacy and legal) is on, the app sends to OpenAI (USA) the text of your messages and the associated context. The toggle is on by default; disabling it inhibits the AI features.

You may not use AI features to:

• Generate, upload or distribute illegal, abusive content or content infringing third-party rights
• Circumvent security restrictions, store policies or third-party rights
• Extract, replicate or distribute the underlying AI models

7. Subscriptions and billing

7.1 Subscription model

Strenqo offers Pro features via auto-renewable subscription available in monthly and yearly periodicity. Technical subscription management is performed through Apple App Store IAP (iOS) or Google Play (Android) and synced to our servers via RevenueCat (see Subprocessors).

Prices, free-trial periods and offers may vary by country, platform and store of origin, and are shown on the in-app purchase screen.

7.2 Auto-renewal

Subscriptions auto-renew at the end of each period, unless cancelled at least 24 hours before the renewal date through the respective app store settings.

7.3 Cancellation

• iOS: Settings → Apple ID → Subscriptions
• Android: Google Play → Subscriptions

Cancellation is effective at the end of the current period.

7.4 Refunds

Refund requests are handled directly by the app stores:

• Apple App Store: reportaproblem.apple.com
• Google Play: play.google.com

Strenqo cannot directly refund a charge made through an app store.

7.5 Right of withdrawal (EU)

For EU consumer users, under Italian Legislative Decree 206/2005 (Consumer Code), the right of withdrawal for the supply of digital content and downloadable subscriptions lapses from the moment the contract performance begins with the consumer's express consent and acknowledgement of the loss of the right of withdrawal (Art. 59.1.o Consumer Code).

7.6 Restore Purchases

“Restore purchases” function is available at Profile → Pro subscription → Restore purchases.

8. Acceptable use

You undertake not to:

• Use Strenqo in violation of laws, regulations or third-party rights
• Attempt unauthorised access to accounts, systems, APIs or data of other users
• Reverse-engineer, scrape, abuse or overload the service
• Upload malicious code, deceptive content or illegal material
• Falsify your identity, age or entitlement

9. User content

You retain ownership of the content you upload (photos, texts, workout and nutrition data), but grant Strenqo the rights necessary to host, process, display, transmit and analyse such content for the sole purpose of providing the requested service, improving reliability and security, and complying with the law.

10. Service availability and changes

We may update, suspend or discontinue features, markets, integrations or plans at any time, with reasonable notice where the change has a substantial impact on the user.

11. Termination

You may stop using Strenqo at any time, including through the in-app “Delete account” function. We may suspend or terminate access in case of:

• Breach of these Terms
• Risk to the service or to other users
• Legal or operational necessity

12. Limitation of liability

To the maximum extent permitted by applicable law, Strenqo is provided “as is” and “as available”. We do not guarantee that the service will be uninterrupted, perfect or fit for a specific purpose.

Nothing in these Terms excludes liability that cannot be lawfully excluded under applicable law, including non-waivable EU consumer rights.

13. Governing law and jurisdiction

These Terms are governed by Italian law.

For disputes arising between the controller and the User, the Court of Turin (Tribunale di Torino) has exclusive jurisdiction, except where the User qualifies as a consumer under Italian Legislative Decree 206/2005 (Consumer Code). In that case, and within the limits of applicable mandatory rules:

• for consumers resident in Italy, the court of the consumer's place of residence or elected domicile is competent (Art. 66-bis Consumer Code);
• for consumers resident in other EU Member States, Articles 17-19 of Regulation (EU) 1215/2012 (Brussels I-bis) apply, allowing the consumer to bring proceedings in their country of residence and protecting them from proceedings brought by the trader elsewhere;
• mandatory protections under the law of the consumer's country of residence pursuant to Regulation (EC) 593/2008 (Rome I) remain applicable in any case.

Nothing in these Terms limits or excludes consumer rights granted by mandatory applicable rules.

14. Consumer rights (EU / EEA / UK / CH)

For consumer users, non-waivable rights under the law of their country of residence remain applicable.

For online dispute resolution, the EU Commission provides the ODR platform: ec.europa.eu/consumers/odr.

15. Food data and third-party sources

Food search, barcode lookup, product photos and nutritional values may come from public sources or third-party databases (e.g. OpenFoodFacts). See Food Data Sources and Licenses for specific terms and attributions.

Food data may be incomplete or out of date and must not be considered medical or nutritional advice nor a guarantee of absence of allergens.

16. Changes to the Terms

Material changes will be notified in-app and by email. Continuing to use the app after the publication of a new version implies acceptance of the changes.

17. Contacts

• Controller: Andreas Mondo (sole proprietorship)
• Registered office: Via Pianezza 16, 10040 Givoletto (TO), Italy
• VAT: IT13352600012 · Tax code: MNDNRS05B17L219J
• Email: strenqo-support@strenqo.eu
• PEC: andreasmondo@ultracert.it