Strenqo Account Deletion

How to request the deletion of your Strenqo account and all associated personal data (Art. 17 GDPR — right to be forgotten).

Version 1.0.0 · Last updated: May 17, 2026

Strenqo is published and operated by Andreas Mondo (Italian sole proprietorship, acting as data controller).

View company & tax details

Andreas Mondo (sole proprietorship) · Via Pianezza 16, 10040 Givoletto (TO), Italy · VAT IT13352600012 · Tax code MNDNRS05B17L219J · Email strenqo-support@strenqo.eu · PEC andreasmondo@ultracert.it

1. Foreword

You can request account deletion in two ways:

Directly from the app, at any time, without contacting us
By written request, if you can no longer access the app or the account

Deletion is free and requires no justification.

2. How to delete the account from the app (recommended)

The flow is three-step with email confirmation:

Open the Strenqo app (iOS or Android)
Tap the Profile tab
Scroll to the Account section and tap Delete account
Confirm the request in the dialog that appears
You will receive an email at the address associated with the account. Click the link in the email to confirm your identity (link valid for 1 hour)
Return to the app and tap “Delete account” again to complete the deletion

The request then triggers the delete-account Edge Function which:

Performs the cascade deletion on the database via the cascade_delete_user stored procedure
Performs recursive cleanup of files in the three storage buckets (progress-photos, food-images, workout-media)
Deletes the associated RevenueCat subscriber via API DELETE call
Sends a final confirmation email in your language via Resend (8 supported languages)
Records the event in the audit log

3. How to delete the account without the app

If you no longer have access to the app, request deletion by writing to:

Email: strenqo-support@strenqo.eu (or PEC: andreasmondo@ultracert.it)
Subject: “Strenqo account deletion request”
Content required:
- Email address associated with the account
- User UUID identifier if known
- Explicit confirmation: “I request the deletion of my account and all associated personal data”

You will receive confirmation of the deletion within 30 days of receipt of the request (Art. 12.3 GDPR), subject to identity verification.

4. What data is deleted

4.1 Database data

User profile (weight, height, age, sex, country, language, goals, preferences)
All workout sessions, exercises and sets
All nutrition data (meals, foods, hydration, custom recipes)
All body check-ins (weight, photos, measurements)
All workout templates and planning templates
All user preferences
AI Coach conversations
Pro subscription state (synced with RevenueCat)
Entitlement records

4.2 Storage data

Body check-in photos (bucket progress-photos)
Food photos (bucket food-images)
Workout media (bucket workout-media)

4.3 Sub-processors

RevenueCat: the RevenueCat subscriber linked to your account is automatically cancelled by our delete-account Edge Function via API DELETE. Purchase history on Apple App Store / Google Play is governed by store policies (see reportaproblem.apple.com or play.google.com)
OpenAI: AI Coach conversations are deleted from our database. OpenAI retains API logs per their policy
Sentry: any crash reports already sent before deletion remain in Sentry's logs (typically 90-day retention); the user identifier is pseudonymous (UUID). To request deletion from Sentry too, write to us after the account is deleted

5. What is NOT deleted (residual retention)

Category	Retention period	Rationale	Mechanism
Audit log of the deletion (table `audit_events`)	90 days	Compliance with the request (Art. 5.2 GDPR — accountability)	Daily purge via `pg_cron`
Original privacy request (table `privacy_requests`, `completed`)	30 days	Request trace reference	Daily purge via `pg_cron`
System backups	Per Supabase (DB provider) policy	Security and disaster recovery	Managed by the provider

Audit-retained data contains only the request identifier, timestamp and outcome; it does not contain identifying personal data of the deleted profile.

6. Data from connected wearables

Data read from Apple HealthKit or Google Health Connect is never permanently copied to our servers. Deleting your account:

Removes references to that data in our workout sessions
Does not delete data from your Apple Health / Google Health Connect app

To manage data in the native apps:

iOS: Settings → Health → Access and devices → Strenqo
Android: Health Connect → Apps and data → Strenqo

7. Effects of deletion

Account: you will no longer be able to log in with your credentials. You can always create a new account in the future
Pro subscription: account deletion does not automatically cancel the Apple/Google subscription. To stop renewal, follow §7.3 of the Terms of Service
Apple/Google health data: remains where it is (see §6)
Connected devices: HealthKit/Health Connect permissions must be revoked separately from the OS

8. Identity verification

To prevent fraudulent deletion of other accounts, we may:

Request confirmation from the email associated with the account
Request information that only the account holder could know (e.g. approximate date of last login, country of registration)
Refuse requests coming from emails not associated with the account, unless documentary proof of identity is provided

9. Deletion of a minor's account

If you are a parent or legal guardian of a minor who has used Strenqo, write to:

Email: strenqo-support@strenqo.eu
Subject: “COPPA / Minor — deletion request”

Provide the email associated with the minor's account.

10. Contacts

Controller: Andreas Mondo (sole proprietorship) — Via Pianezza 16, 10040 Givoletto (TO), Italy
Email: strenqo-support@strenqo.eu
PEC: andreasmondo@ultracert.it